York Region Transit (York Region) has a large service area, of 1,700 square kilometres (656 square miles), which consists of nine area municipalities: the Town of Whitchurch-Stouffville, Town of Aurora, City of Vaughan, City of Richmond Hill, City of Markham, Town of East Gwillimbury, Town of Newmarket, Township of King, and Town of Georgina.
The Region’s public transit organization, York Region Transit (YRT), is responsible for transporting commuters to and from their destinations across a huge expanse of land, with over 6,000 bus stops within their jurisdiction. YRT supports approximately 80,000 commuters daily and 21.1 million annual trips; it is paramount that proper maintenance of transit facilities are upheld for the safety of all passengers.

The method that was previously employed for transit facility asset management involved a dedicated inspector travelling to each of the Region’s 6,000 bus stops to manually take note of the condition of the shelter and its amenities. Once the inspections were completed, Regional staff would compile the reports and prepare maintenance or repair plans accordingly. This was supplemented with public reports in the event that damages or hazards were observed between inspections.
Due to YRT’s large service area, the manual inspection was challenging, with the Region only able to collect details during inspections or through passenger complaints. As such, sometimes deficiencies were missed or left unattended for an extended period of time.